Not so long ago, a phrase such as "dark network operations center" might have been a huge problem, implying the NOC has gone down. These days, some use the phrase in a different way, to denote an automated NOC.
“Zero touch” operations have been a desired process goal for most connectivity firms for many decades.
The "dark" network operations center is one expression of the desired outcome. It implies an operation whose surveillance capabilities are so advanced the NOC does not require people to monitor what is going on.
To be sure, automation and other ways to reduce friction and manual processes generally are desired in virtually all data center and communications network operations and processes these days
Websites and customer self-provisioning are expressions of those objectives. A frictionless business might use artificial intelligence or machine learning to achieve:
100 percent efficiency and knowledge of buyer demands, preferences, and tastes
complete understanding, in real-time, of the state of a firm’s supply chain
as-good-as-can-be-expected employee productivity, based on knowledge of actual behavior
full effectiveness of all information technology systems, devices, and software
real-time knowledge of any legal or regulatory compliance issues
robust feedback loops and intelligence gathering that aids in the development process for new products and features
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