Information technology seems to be down, as a percentage of revenue. But if one adjusts for quality, spending is up. We can disagree about how to measure quality improvements, but it is hard to argue that the value and quality of IT is higher over time, as the Bureau of Labor Statistics and the Bureau of Economic Analysis try to do, adjusting for such quality changes.
The bottom line is that value keeps rising, even if the cost of obtaining that value seems not to increase. That’s a good thing, in terms of productivity, if a business issue for technology suppliers, at times.
source: Harvard Business Review
source: Harvard Business Review
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