Cloud apps provided “as a service” are changing the way enterprises buy information technology capabilities, a survey of Australian and New Zealand enterprise business and IT leaders suggests.
Where once IT groups might have been the main decision makers, now business units are able to take over the selection, procurement and deployment of complex systems when they are provided as a service. That arguably leads to an increase in software velocity, as traditionally risk-averse IT staffs lose gatekeeper status, to a great extent.
Software as a service business models shift risk to the SaaS providers, allowing business groups to focus on the advantages of new software platforms.
The survey suggests that sales, human resources, field workforce management and customer service groups now control their budgets for enterprise solutions.
Customer service and field operations have surged ahead in terms of decision-making power for enterprise applications, even surpassing marketing, Technology One says. “This is partly explained by the desire to provide new customer service experiences as quickly as possible.”
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