By 2023, 80% of New Government IT Solutions Will be Consumed"As a Service"

Gartner, Inc. predicts that by 2023, 50 percent of the roles that government CIOs will oversee do not exist in government IT today.

The recent Gartner survey found that 53 percent of digital initiatives in government organizations have moved from the design stage to early stages of delivering digitally driven outcomes, up from 40 percent last year.

Additionally, 39 percent of governments expect cloud services to be a technology area where they will spend the greatest amount of new or additional funding in 2019.

Gartner predicts that by 2023, over 80 percent of new technology solutions adopted by governments will be delivered and supported using an anything-as-a-service (XaaS) model, including managed desktop, help desk and network services, voice over IP and unified communications, Gartner says.

In the early stages of adoption, business units may turn less to the IT department to deliver solutions, as they are now able to acquire XaaS solutions without the involvement or the resources of IT departments.  

That could be problematic as departments often lack the knowledge to negotiate complex contracts and individual departments may be independently acquiring duplicative capabilities already offered centrally.